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ABOUT POTTERY BARN (KSA)

Pottery Barn is an American upscale home furnishing store chain and e-commerce company, with retail stores in the United States, Canada, Mexico and Australia. Pottery Barn is a wholly owned subsidiary of Williams-Sonoma, Inc.

The company is headquartered in San Francisco, California. Pottery Barn also operates several specialty stores such as Pottery Barn Kids and Pottery Barn Teen. It has three retail catalogues: the traditional Pottery Barn catalogue; Pottery Barn Bed + Bath to focus on its bed and bath lines; and one for outdoor furniture.

DELIVERY INFORMATION

We deliver to all areas across the Kingdom of Saudi Arabia.

The moment you complete your purchase, your delivery will be processed. We will you send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

DELIVERY OPTIONS

  • Home Delivery – Free delivery on accessories above SAR 350 & large items above SAR 1800.
Delivery Type Item Value Cost Free Delivery Delivery Time
Parcel Delivery Accessories (small items) Under SAR 350 SAR 35 Above SAR 350 1-5 days
Truck Delivery Large Items Under SAR 1800 SAR 100 Above SAR 1800 7-10 days
Click & Collect Accessories Only No Minimum Free Free Unavailable

SAFET MEASURES

In light of current circumstances, we are taking every measure to ensure the safety of our customers & employees. We have imposed strict hygiene and sanitation protocols at every step of the order & delivery process that put safety first.

White Glove Delivery

  • With our premium White Glove Delivery Service, large items are delivered to your home by appointment to your room of choice – and are then unpacked and fully assembled for you.
  • The Home Delivery team is not responsible for hanging mirrors, picture frames or other wall hanging products, wiring of electrical items, removal of mattresses, roll out/set up of existing rugs and floor coverings, hanging of blinds, curtains and drapes or the plumbing and connection of sanitary wire.

PAYMENT OPTIONS

Cash on Delivery

The cash on delivery option is currently unavailable. We offer alternative online payment options through debit/credit cards.

CLICK & COLLECT

You can pay online and we will deliver your order to the selected store for collection. After placing your order, you’ll receive a confirmation email / text message with order number. Please wait for an email and/or SMS from us telling you when it’s ready to collect.

If you’re unable to collect your order for any reason, please contact us on +966 92000-2482.
Please note that we’re unable to accept orders that include either non-available item or items for collection from one of our stores as well as items for home delivery. In these cases please place two separate orders – one for collection and one for home delivery.

We keep your order in store for 7 business days.

All uncollected orders will be cancelled and any payments made will be refunded to the card used for the purchase.

RETURN PROCESS

You have 14 days to return your products.

The returns process requires two simple steps:

1. Return the relevant products to a store as soon as possible in the same condition as supplied, in their original packaging

2. Carry the relevant invoice

Please note that the duration is in accordance to the relevant applicable laws in your country, and in case of offers, special conditions are to be applied.

POLICIES

Products purchased online can only be returned to any of our stores.

Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.

In accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: underwear, lingerie, fragrances, health & beauty (such as skincare, make-up & cosmetics) or other products which are personalised to your order.

In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

EGIFT CARDS

  • Any products purchased through an eGift card will be refunded via an eGift card
  • Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method
  • eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards
  • eGift card purchases & Top ups are non-refundable

EXCHANGE PROCESS

If you would like to exchange any products, you may:

Visit the nearest store to return the items & purchase the new products.

Please note that this is subject to availability and is per our applicable policies.

REFUNDS

Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.

CANCELLATION

If you wish to cancel your order, you may do so by calling our Customer Services department +966 92000-2482 during working hours and within one hour of having placed it.

If you paid by credit card or debit card (KNET in Kuwait), and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.